Privacy Policy

Neo 4K Pro stores the information needed to create accounts, process orders, deliver subscription details, support renewals, and respond to support tickets.

Information We Use

We use email addresses for login, OTP verification, order updates, support replies, and subscription delivery. Orders store package length, region pack, device count, payment status, and fulfillment status.

Payment Handling

Card checkout is handled by the payment gateway. Neo 4K Pro stores the order reference, amount, currency, transaction status, and callback payload needed to confirm payment and provision service.

Support Data

Support tickets and replies are stored so the team can review the conversation and assist with setup, renewal, and account questions.